Terms of Service

1. Acceptance of Terms

Welcome to Robnez Solutions. By accessing or using our AI receptionist services, website, and related applications (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Services.

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website. Your continued use of the Services after such changes constitutes your acceptance of the new Terms.

2. Description of Services

Robnez Solutions provides AI-powered receptionist services that automatically answer and manage incoming calls for businesses. Our Services include call handling, message taking, appointment scheduling, and other related features powered by artificial intelligence technology.

3. Account Registration and Security

To use our Services, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your account credentials
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

You must be at least 18 years old to create an account and use our Services.

4. Acceptable Use

You agree to use our Services only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Services in any way that violates applicable laws or regulations
• Impersonate or attempt to impersonate Robnez Solutions, our employees, or other users
• Engage in any conduct that restricts or inhibits anyone's use of the Services
• Use the Services to transmit spam, chain letters, or other unsolicited communications
• Attempt to gain unauthorized access to any portion of the Services
• Interfere with or disrupt the Services or servers connected to the Services
• Use the Services for any fraudulent or malicious purposes
• Collect or harvest any personally identifiable information from the Services

5. Payment and Billing

Certain aspects of our Services require payment. You agree to:

• Provide current, complete, and accurate billing information
• Pay all fees and charges incurred through your account
• Pay applicable taxes associated with your use of the Services

We reserve the right to change our pricing at any time. Price changes will be communicated to you in advance and will apply to subsequent billing periods. Subscription fees are non-refundable except as required by law or as explicitly stated in these Terms.

6. Intellectual Property Rights

The Services and all content, features, and functionality are owned by Robnez Solutions and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use the Services for your business purposes. You may not:

• Copy, modify, or create derivative works of the Services
• Reverse engineer, decompile, or disassemble any portion of the Services
• Remove or alter any copyright, trademark, or other proprietary notices
• Use the Services to develop competing products or services

7. User Content and Data

You retain ownership of any content, data, or information you provide through the Services ("User Content"). By providing User Content, you grant us a worldwide, non-exclusive, royalty-free license to use, store, process, and analyze your User Content solely to provide and improve the Services.

You represent and warrant that:

• You own or have the necessary rights to provide the User Content
• Your User Content does not violate any third-party rights
• Your User Content complies with these Terms and applicable laws

8. Service Availability and Modifications

We strive to provide reliable Services, but we do not guarantee that the Services will be available at all times or free from errors. We reserve the right to:

• Modify, suspend, or discontinue any aspect of the Services
• Perform scheduled or emergency maintenance
• Implement updates and improvements

We will make reasonable efforts to notify you of planned maintenance that may affect your use of the Services.

9. Termination

You may terminate your account at any time by contacting us or using the account deletion feature in your dashboard. We may terminate or suspend your account immediately, without prior notice, if you breach these Terms or engage in conduct that we determine to be harmful to other users or our business.

Upon termination:

• Your right to use the Services will immediately cease
• We may delete your account and User Content
• You remain liable for all charges incurred prior to termination

10. Disclaimers and Limitations of Liability

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT:

• The Services will meet your specific requirements
• The Services will be uninterrupted, timely, secure, or error-free
• The results obtained from using the Services will be accurate or reliable
• Any errors in the Services will be corrected

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL ROBNEZ SOLUTIONS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

11. Indemnification

You agree to indemnify, defend, and hold harmless Robnez Solutions and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with:

• Your access to or use of the Services
• Your violation of these Terms
• Your violation of any third-party rights
• Your User Content

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Robnez Solutions is registered, without regard to its conflict of law provisions.

Any disputes arising out of or relating to these Terms or the Services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except that either party may seek injunctive relief in court to protect intellectual property rights.

13. General Provisions

Entire Agreement: These Terms constitute the entire agreement between you and Robnez Solutions regarding the Services.

Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

Waiver: No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term.

Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.

14. Contact Information

If you have any questions about these Terms, please contact us at:

Robnez Solutions
Email: [email protected]
Website: https://robnez.com